Excape Tek and The Fla Connection offers a 30 day money back guarantee on any product purchased through theflaconnection.com or excapetek.com website. Any product(s) returned must be in unopened, brand new condition. Any used or burnt wicks on merchandise will not be elligable for the 30 day money back guarantee. Must mail in proof of purchase at time of product for refund at your own expense via traceable mail. Mailing address is 308 S. Dillard St. Winter Garden, Fl 34787. We are not responsible for lost packages. Shipping cost for returned items are at the expense of the buyer.
For our used vape pen products with manufacturer defects we offer a lifetime warranty from the date of purchase. This warranty applies to the product under normal use and is subject to all product usage documentation. We do not replace atomizers unless they were defective at time of purchase. Any used atomizers will be discarded. Note: any items sent back with illicit materials will not receive an exchange. There are 2 options for warranty replacement. To receive an exchange contact Customerservice@excapevapes.com to receive an Return Merchandise Authorization (RMA) request form and number.
You can send your product back to us to evaluate and trouble shoot. After evaluating the issue, we will either repair your part or send you a refurbished part. This process takes about 3-4 weeks, and you just pay shipping and handlind charges.
Send your product back to us and get a BRAND NEW replacement by paying $7.50 for NEW Chargers, Cases or Tools ($15 for NEW Batteries and $25 for NEW Entire Kit) PRICES INCLUDE SHIPPING. We’ll send you the new part no questions asked.*An Excape Tek representative will contact you after you complete the rma form and email it to us, to give you a Return Authorization number and shipping address.
Excape Tek and The Fla connection NOTE: All warranty exchange requests MUST be accompanied by an RMA request form, a proof-of-purchase, and all items to be exchanged. This request must be received within 90 days from the original purchase date. We reserve the right to refuse any exchange request that does not meet our requirements. Also it is recommend that you return your product via traceable mail as we will not be held responsible for undelivered exchanges. Theflaconnection.com and excapetek.com is not responsible for reimbursing any shipping fees incurred when returning exchanges. All exchange requests MUST be accompanied by a proof-of-purchase. Packages that are received without a proof-of-purchase will be returned to the sender.
Excape Tek is available for U.S. and international customers, our deliveries are conducted by The United States Postal Service (USPS). Orders generally ship within 1 business day of order, shipping will be specified by buyer at checkout based on the option chosen. Orders placed on the weekend will not be processed until Monday and may not ship until Tuesday. Once your order has been shipped, you will receive an email confirmation with an order tracking number and information on how to track your package. NOTE: If free shipping is selected, we are unable to offer any guarantee of delivery or accept any liability for lost orders. All delivery issues should be addressed with your local post office. We are not responsible for delays that occur during their shipping process. We do offer free shipping on orders of $65 or more. The Fulfillment, Return and Exchange Department operates: Monday – Friday 10:00 am – 5:00pm EST/